Tour Policies

For guest booking directly with Happy Helicopters, it is our policy to require a valid credit card to book a reservation. Payment is required at the time of booking. For guest booking online, your credit card will be charged in full upon completing the online booking process.

All passengers are required to have ID if they are 18 years or older. The credit card on file will need to match one of the passenger’s ID that is being presented.

All passengers must check in at their reservation time. Any passengers not checked at their reservation time will be considered a No-Show and will not be refunded. (see cancellation policy below).

During the check in process you will be asked to have your ID present, this ID needs to match the name on the credit card being used for the tour. If the credit card and ID do not match we will ask for a new card to be used or we will not be able to fly the tour.

Total weight per person is restricted to 300 pounds per person and no more than 550 pounds as a group total. If the individual and/or group weight limit is exceeded at check in, the flight will not be accommodated and are subject to the full price.

Per FAA regulations, ALL passengers will be weighted at check-in with all items accompanying them on the tour. (NOTE: Seat assignments may be subject to weight and balance restrictions of the aircraft).

Children of any age may participate in our helicopter tours. The child must be under 24 months of age to sit in a parent’s lap. Children under 12 months fly in a lap for free.  Parents are subject to being able to show proof of their child’s age if at the time of check-in, the staff feel age is of concern.

Tours may be canceled up to 24 hours before the scheduled flight time without incurring a fee. Tours canceled within 24 hours before the flight at the passenger’s request, or passengers who fail to show up for a tour will be billed the full price for the tour booked. Tours rescheduled per passengers’ request during the 24 hours will be subject to a $100 rescheduling fee. If said rescheduled tour is canceled due to weather by the pilot, the rescheduling fee will be refunded to the customer.

Routes or flight times may vary due to weather conditions. Happy Helicopters reserves the right to cancel any tour due to unsafe weather. If cancellation due to weather occurs prior to the flight, any money collected will be refunded. If the flight has begun and must be canceled due to weather within 5 minutes of takeoff, the tour price will be refunded in full. If the flight has exceeded 6 minutes, the passengers will be refunded for the percentage of the flight that did not take place, i.e. if the flight lasted for 30 minutes and was scheduled to take an hour, the passengers will be refunded half of the amount paid. The pilots do have all the way up until the flight time to make a weather decision. If canceled due to weather per the pilot, rescheduling opportunities are based upon availability.